24x7x365 Ascent Operations Center
Experienced working with Fortune 500 clients and a large network of maintenance vendors and serving as the hub for critical sites across the U.S. and Canada, Ascent’s operations management includes our Ascent Operations Center (AOC), which deploys industry best practices for critical infrastructure maintenance, bar none.
Available 24 hours a day, 365 days a year, the AOC Support Team administers, monitors, and coordinates maintenance and service operations for critical facilities and data centers. Activities that run through the Operations Center include planned and emergency maintenance activities, service requests, critical event management and problem resolution tracking via emails, web or phone. Ranging from work order check-ins and outs to receiving and escalating critical alarms, our support team is up all night, so you don’t have to be.
Our 24×7 AOC offers:
Your 24×7 single point of contact for critical site maintenance activities, status updates, and reports.
Depend on Ascent when critical alarms occur at your site and stay in the loop through alarm and event resolution.
Your central hub for onsite coordination with trusted vendors for planned and emergency maintenance needs.
Critical Event Management
Stay focused while Ascent facilitates response, keeping teams informed every step of the way.
Why Ascent for 2x7x365 Service
Available 24x7x365 online and by phone
Gain visibility into operations with the 24×7 AOC
Data quality processes to drive ticket accuracy
Track metrics to make informed decisions
Expedite responsiveness focus on critical tasks at hand
Our Navigator Platform
Designed specifically to support data centers, edge sites, mission critical facilities and infrastructure, the Ascent Navigator Platform delivers operational transparency into maintenance activities, equipment performance and related costs. With a 24×7 platform backed by knowledgeable teams and proven processes, Ascent is key to Elevating Mission Critical operations.
The Ascent Operations Center is located at the Ascent headquarters in St. Louis, Missouri where team support is right around the corner. Listen to team members discuss Ascent’s training, environment of continued learning, and where team members are today after beginning as an AOC Representative in the 24×7 AOC, Ascent’s hub for 24×7 services.
Connect with Us
We’re ready for you. Let’s connect and talk more.
It’s more than Elevating Mission Critical for you 24×7. We partner with you. We empower you.